It is absolutely important to us that you are completely satisfied with your purchase, If you are not in-love with the product that you have purchased online, for any reason, Xtkyy will provide you with a full Store Credit-Note to exchange the item.
- The item does not fit you,
- You are not satisfied with the quality,
- Or, you have simply changed your mind.
All returns will automatically be issued a Credit-Note (Gift Voucher) that will allow you to easily re-purchase an alternative item, or the same item in a different size.
Just keep in mind, in order for us to be able to accept your return, it must meet the below requirements:
- The item is unworn and in original condition with all the tags still attached,
- The item has absolutely no marks or stains (including makeup and spray tan),
- Bodysuits or swimwear must have the hygiene sticker in place,
- The item is returned to us within 30 days from Order Date,
- Earrings and Accessories cannot be accepted for return. For Safety/ Hygiene purposes,
- Items from SALE cannot be returned unless deemed faulty.
There can be possible delays during high volume sale periods. Our team are working hard to process your return as soon as possible and appreciate your patience.
Xtkyy Store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item! Store Credits are valid for 12 months. We do not offer direct exchanges.
Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team.
Orders placed with AfterPay are only eligible for a credit note unless proven to be faulty after inspection by our team. Visit AfterPay's refund policy here: https://www.afterpay.com.au/terms/
- We do not offer refunds for change of mind or wrong size choice; however, we can provide you with a credit note equivalent to the price of the item(s) you purchased.
- Should our return policy not have been honoured, the item will be sent back with charges payable by the customer.
- Final Sale Items cannot be returned unless deemed faulty. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
- All items purchased throughout Black Friday and Cyber Monday and Boxing day are NOT eligible for returns.
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund provided:
- You notify us within 5 days of receiving package providing a description of the fault in your items along with pictures as proof via email to firstname.lastname@example.org
- Your claim of the faults have been reviewed and approved by our staff.
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 6-8 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay.
In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement.
HOW DO I MAKE A RETURN?
- Download our Returns form, HERE
- Print this Returns form.
- Ensure your returning item ticks all our Return policy requirements.
- Fill out your details.
- Include the Return form into your returning package.
- Please send your return to the following address:
12 Avenue Victor Hugo, 84130 Le Pontet France, (+33) 644636497
NOTE: We will only accept returned item(s) that have been contacted our returns customer service.
If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is deemed faulty, you will be issued store credit for the full amount of the unwanted item.
Note, your personal agreement with AfterPay will still stand and you will continue to pay any scheduled repayments.